Every customer message.
One place to reply.
Every customer
message.
One place to reply.
Chat with customers on your website, share live product cards from your store, and handle Instagram, Facebook, WhatsApp and more — all from one inbox.
Do you have the new Renewal Serum in stock? I saw it on your story
Radiant renewal serum
Chat with customers on your website, share live product cards from your store, and handle Instagram, Facebook, WhatsApp and more — all from one inbox.
Your own dedicated
chat address
Every Helplexa workspace gets a unique chat URL. Share it in emails, social bios or anywhere online — no website required. Customers click and start chatting instantly.
Share your link anywhere
Email · Instagram bio · WhatsApp · Business card
Glow Beauty
Every message.
One inbox.
Instagram DMs, WhatsApp messages, Facebook Messenger and your website chat widget — all land in one place. No more switching between apps. Reply to everything from a single, unified inbox.
Sophie A.
2mIs the red dress still available?
Mark K.
14mWhat are your opening hours?
Priya L.
1hCan I book for Saturday morning?
Tom W.
2hMy order hasn't arrived — #4821
Sophie A.
2mIs the red dress still available?
Mark K.
14mWhat are your opening hours?
Priya L.
1hCan I book for Saturday?
Send product cards
directly in chat
Connect your Wix or WooCommerce store and search your live product catalogue right inside a conversation. Send product cards with images, pricing and stock — on any channel.
Floral Midi Dress
Floral Midi Dress
Get every conversation
to the right person
Assign conversations to specific agents or teams, or have your widget route them automatically. No more messages sitting unanswered or landing with the wrong person.
Your team
Claire
Online
James
Online
Sarah
Away
Marcus
Offline
Sophie Anderson
Team
Agent
Live in minutes.
No website required.
You don't need a website to get started. Connect your Instagram, WhatsApp Business or Facebook Messenger account and start conversations with customers straight away. No code, no setup, no website.
Reply to DMs from your inbox
Manage messages in one place
Messenger
Connect your Facebook Page
Integrations
View all integrations
Messenger
Helplexa integration
Manage Facebook Page messages in your team inbox
Connect your Facebook Page so Messenger enquiries arrive alongside your website conversations. Your team can read, assign and reply to them from Helplexa.
- Receive messages from your Facebook Page
- Assign a conversation to an agent or team
- Reply from the web or mobile app
Messenger · Customer enquiry
Hi! Are you open this Saturday?
Yes, we’re open from 9am to 5pm. How can we help?
Illustrative example
Helplexa integration
Reply to Instagram enquiries with your team
Keep Instagram direct messages in the same place as your other customer conversations. Assign an enquiry to a colleague and reply without switching to Instagram.
- Receive Instagram direct messages
- Keep the conversation history in view
- Reply from Helplexa on web or mobile
Instagram · Direct message
Hello! Is the jacket in your latest post still available?
It is! Which size are you looking for?
Illustrative example
Slack
Helplexa integration
Bring a customer conversation to your Slack team
Share a conversation to a Slack channel or linked colleague. A linked teammate can take over and reply to the customer from a private Slack handling thread.
- Share a conversation with a channel or colleague
- Take over from a private Slack thread
- Keep channel discussion internal
Slack · Shared conversation
Jamie needs help changing a delivery address.
Helplexa conversation
Alex took over · Customer replies continue in a private handling thread.
Assigned to a linked teammate
Illustrative example
Wix
Helplexa integration
Chat with visitors and share your Wix products
Connect your Wix site and add a Helplexa chat widget. Look up products from the connected store and send a product card while answering a customer’s question.
- Add the Helplexa widget to your Wix site
- Find products from the connected store
- Share product cards in a conversation
Wix · Products in chat
Do you sell gift cards?
Yes! Here’s our digital gift card. You can choose the amount.
Digital gift card
Product shared from your Wix store
Illustrative example
Microsoft Teams
Helplexa integration
Handle customer conversations from Microsoft Teams
Share a conversation with a linked colleague or a standard Teams channel. The assigned teammate can take over and reply from their personal Teams chat.
- Share to a linked colleague or standard channel
- Reply to customers from a personal Teams chat
- Transfer or close an assigned conversation
Microsoft Teams · Shared conversation
Amira has a question about her booking.
Helplexa conversation
Taylor took over · Customer replies continue in a personal Teams chat.
Assigned to a linked teammate
Illustrative example
Helplexa integration
Answer WhatsApp enquiries in Helplexa
Connect WhatsApp Business to receive customer messages in your team inbox. Keep the history together and let the right colleague pick up the conversation.
- Receive WhatsApp customer messages
- Assign enquiries to your team
- Reply from your shared Helplexa inbox
WhatsApp · Customer message
Could I check the status of my order?
Of course. Can you send me your order number?
Illustrative example
Reply to customers
from anywhere.
Your whole inbox in your pocket. Get notified the moment a customer messages, reply instantly, and assign conversations — all from the Helplexa mobile app on iOS and Android.
Straightforward pricing that scales with your team
Start on a free trial and upgrade only when you’re ready. Keep everything in one place: live chat, assignments, teams, and integrations.
No long-term contracts. Cancel anytime.
Turn more visitors into customers — with effortless conversations
Helplexa helps you reply faster, route chats to the right person, and keep every conversation organised.