Ecommerce & Online Retail

Stop losing sales
to slow replies
and missed messages.

Customers asking about your products deserve an instant answer — not a link to your homepage. Helplexa lets your team search your live product catalogue right inside a conversation and send product cards in seconds. On any channel.

Start for free Free plan available · No credit card required
Send product cards in chat Shopify, Wix & WooCommerce Instagram, WhatsApp & Messenger Bot flows for common questions
E

Emma Walsh

Instagram
Open
Hi! Do you have the renewal serum in stock? Saw it on your story

Yes! Here it is 👇

Radiant Renewal Serum

Radiant Renewal Serum

£89.00

Sent by Claire · Wix

Perfect — adding to cart now! 🎉
🎉

Sale converted in chat

Instagram · £89.00

Wix

Live product catalogue

Searched & sent in 12 seconds

Sound familiar?

These are the moments ecommerce businesses lose customers.

Every one of these is a lost sale — and every one is preventable.

01

The unanswered product question

Someone messages on Instagram — "do you have this in blue?" You don't see it for three hours. They've bought it from a competitor who replied in minutes.

Every Instagram DM, WhatsApp message and website chat lands in one inbox. Reply before they go elsewhere.

02

The "let me check the website" reply

Customer asks about a product in chat. Agent leaves the conversation, opens the store, copies a link and pastes it back. Slow, clunky, and often too late.

Search your live product catalogue inside the conversation. Find it, send a product card with image and price — in seconds.

03

The post-purchase inbox nightmare

"Where's my order?" "Can I return this?" "Wrong item delivered." These land across email, Instagram, Messenger and WhatsApp — and nothing is in one place.

Every post-purchase message — from every channel — lands in your Helplexa inbox. One place to handle it all.

04

The overnight enquiry that goes cold

A customer asks about a product at 10pm. You reply at 9am. They've moved on. The lead was warm — you just weren't there when it mattered.

Set up a bot flow to handle common questions and capture enquiries overnight, then hand the conversation to your team when they are back online.

05

Messages split across the team

One person handles Instagram. Someone else watches the website widget. Nobody knows what the other replied. Customer gets two different answers.

Assign conversations to agents and teams. Full history stays with the thread. Everyone sees the same thing.

06

No way to promote in the moment

You have a sale running. A customer visits your site. There's no way to grab their attention and tell them — they just browse and leave.

Nudges appear above your chat widget the moment someone visits. Promote your sale, last-minute stock or new arrivals.

Product cards

Your entire store.
Searchable in chat.

Connect your Shopify, Wix or WooCommerce store and your live product catalogue becomes searchable right inside every conversation. Find any product, check the stock and send a beautiful product card — without leaving the chat.

Ecommerce business owner managing conversations
Emma · Instagram
E
Do you have the floral midi dress in size 10?
JR
Floral Midi Dress

Floral Midi Dress

£49.00
E
Perfect — I'll take it! 🎉
Works with
Shopify
Wix
WooCommerce

Search your live catalogue

Search your connected product catalogue inside the conversation and find the right product without leaving the chat.

Beautiful product cards

Cards show the product image, name, price and stock status. The customer sees exactly what they're getting.

Live stock & pricing

Send product cards from your connected store so customers can see the product image, name and pricing directly in the conversation.

Connect your store
Multi-channel selling

Sell wherever your
customers already are.

Your customers aren't just on your website. They find you on Instagram, message you on WhatsApp and DM you on Messenger. Every one of those conversations is a sales opportunity — and they all land in one inbox.

Ecommerce owner managing multi-channel messages
Inbox6 open
E

Emma Walsh

Do you have this in blue? 💙

J

James O'Brien

My order #4821 still hasn't arrived

L

Laura Chen

Can I return the jacket? Wrong size

Connect your channels
Post-purchase support

Handle every order
question in one place.

The sale doesn't end at checkout. Delivery questions, returns, wrong items — customers will message you about all of it. Helplexa puts every post-purchase message, from every channel, into one organised inbox.

Most common

Where's my order?

The most common post-purchase question. Handle it in chat, on any channel, in seconds.

Returns & exchanges

Guide customers through your returns process in a conversation rather than a long email thread.

Wrong item received

Resolve complaints quickly and personally. Fast resolution keeps customers coming back.

Any channel, one inbox

Whether they message on Instagram or your website — it all lands in the same place for your team.

Bot widget

Capture every enquiry.
Even overnight.

Build a bot flow for your most common questions and enquiries, so customers can still get answers and leave details when your team is offline. It is a simple way to keep conversations moving and capture leads out of hours.

Ecommerce business owner
GB

Glow Boutique

Responding automatically
Do you deliver to Ireland?
Yes! Standard delivery is 3-5 working days at £4.99 🇮🇪

🤖 Handled automatically · 11:17pm

Set up your bot
Nudges

Grab attention before
they click away.

Nudges are small pop-ups that appear above your chat widget when someone visits your site. Promote a flash sale, announce new stock, highlight free delivery — and turn passive browsers into active conversations.

Trigger on page visit, scroll depth or exit intent
Promote sales, new arrivals or limited stock
Drive visitors straight into a conversation
Works on any website or chat page
Start for free

🔥 Flash sale — 24 hours only

25% off everything today

Use code FLASH25 at checkout — or ask us in chat for help finding your size.

Ready to turn more conversationsinto customers?

Connect your store, link Instagram and start replying to every customer — from one inbox. Free plan available, live in under five minutes.

Start for free View pricing →

Free plan available · No credit card required · Live in under 5 minutes