Beauty & Wellness

Stop losing bookings
to unanswered
messages.

Every Instagram DM that goes unanswered overnight is a booking that goes somewhere else. Helplexa puts every message — Instagram, WhatsApp, Messenger, your website — into one inbox your team can actually manage.

Start for free Free plan available · No credit card required
💬 One inbox for every channel 🤖 Bot handles FAQs overnight 📲 iOS & Android mobile app
Inbox
3 new
A

Ava Mitchell

just now

Hi! Do you have availability for a lash lift this week?

C

Chloe Barnes

4m

How much is the hydrafacial?

R

Rachel Okonkwo

22m

Thanks so much — see you Thursday! 💕

S

Sarah Coleman

1h

What's your cancellation policy?

A

New message

Ava via Instagram · just now

JL

Replied in 38 seconds

via Helplexa · Instagram

Sound familiar?

These are the moments beauty businesses lose customers.

They happen every single day — and every one is preventable.

01

The midnight DM

A potential client messages on Instagram at 10pm asking about a lash lift. You're off the clock. By morning they've booked with someone who replied.

A bot replies instantly with your prices and a booking link — even at midnight.

02

Three apps, one chaos

Instagram has DMs. Facebook has Messenger. Your website has enquiry forms. Checking all three between clients means something always slips.

Every channel in one inbox. Instagram, Messenger, WhatsApp and your website widget — one place to reply.

03

The booking back-and-forth

"What days are free?" "I can do Tuesday." "Morning or afternoon?" Six messages to book one appointment.

Share your booking link or availability directly in chat. Clients self-book, you confirm in one tap.

04

The "how much?" message

You get the same questions every day. Prices, treatments, cancellation policy. Answering them manually eats hours every week.

Set up a bot to answer your most common questions automatically, 24 hours a day.

05

No website, just Instagram

Your Instagram bio is your storefront. If someone messages and you don't reply for hours, there's no fallback — just silence.

Your Helplexa chat link works as a contact page. Add it to your bio, stories or email.

06

The busy Saturday

You're fully booked, hands on a client. Three messages come in on Messenger and nobody sees them until Monday.

Assign channels to team members. Receptionist handles the website, you handle Instagram — from any device.

All channels

Every message.
One inbox.

Your clients are on Instagram. Some use Facebook. Some WhatsApp you directly. Some find you on your website. Stop switching between apps and missing messages between clients.

Beauty business owner managing messages
Inbox4 open
A

Ava Mitchell

just now

Do you have availability this week?

C

Chloe Barnes

8m

How much is the hydrafacial?

R

Rachel Okonkwo

25m

See you Thursday! 💕

Connect your channels
Bot widget

Answer questions
while you sleep.

Build a simple bot that answers your most common questions — prices, availability, treatments, aftercare — and hands off to you when it can't help. Capture the lead even at midnight.

Beauty business owner
LB

Lumi Beauty

Responding automatically
Hi! How much is a lash lift and tint? 😊
Our lash lift & tint is £65 🌟 Want to check availability?
Yes please! This week?
Wednesday 2pm or Friday 10am 👇

🤖 Handled automatically · 11:42pm

Set up your bot
Dedicated chat page

Your link in bio
is now a chat page.

Every Helplexa workspace gets a unique URL. Share it in your Instagram bio, email signature, Google listing or anywhere online. Clients click and start chatting instantly — no website needed.

Beauty business owner
chat.helplexa.com/lumibeauty
Hi! 👋 Welcome to Lumi Beauty. How can we help?
I'd love to book a facial — next week?
Yes! Tuesday 1pm or Thursday 11am 💆‍♀️
Get your chat link
Team management

Right person.
Right conversation.

Got a receptionist handling bookings and a senior therapist handling consultations? Route conversations to the right person automatically — or assign manually in seconds.

Beauty team managing bookings
Conversation detailsOpen

Team

Bookings

Agent

JLJessica
Manage your team
Nudges

Fill your last-minute
slots automatically.

Nudges are small pop-ups that appear above your chat widget. Use them to promote last-minute cancellations, seasonal offers or new treatments — grab attention the moment someone visits your site or chat page.

Start for free

✨ Limited availability

20% off this Friday

2 lash lift slots left — message us to claim yours before they go!

Ready to stop missing bookings?

Start on the free plan. Connect Instagram, set up your chat page and see every message in one place — in under five minutes.

Start for free View pricing →

Free plan available · No credit card required · Live in under 5 minutes