Hotels & accommodation
Answer questions about rooms, check-in, parking, amenities, accessibility and special requests.
From hotels and restaurants to bars and event venues, Helplexa brings guest enquiries into one organised inbox so your team can answer quickly, keep context and hand conversations to the right person.
Maya Thompson
Website chat · The Harbour Hotel
Sent by Alex · Guest Services
The team has the full conversation and special request.
Hospitality moves quickly. Guests expect clear answers before they book, before they arrive and while they are with you.
01
A guest asks about availability, group dining or venue capacity, but the message sits unnoticed in a social inbox.
Bring website and supported social conversations into one team inbox so enquiries are visible.
02
Parking, check-in, accessibility, dietary requirements and cancellation questions arrive every day.
Use bot flows and a public knowledge base to offer helpful answers and clear next steps.
03
Reception receives a private dining question. Events receives a room request. The guest gets passed around without context.
Route conversations to guest services, reservations, events or the right location while preserving the thread.
04
A potential guest messages while the restaurant is closed or the venue team is running an event.
Capture the enquiry immediately and make it ready for the team to pick up when they return.
05
Part of the conversation is on Instagram, another part is with reception, and important details live in someone’s memory.
Keep the full conversation visible so the next team member can respond with context.
06
A guest needs immediate help during a stay or visit, but the message is not escalated to someone who can act.
Assign and escalate conversations to the right team member, including through Slack when connected.
Handle the questions that shape a booking and the requests that shape a guest’s experience, without forcing your team to monitor separate inboxes all day.
Answer questions about rooms, check-in, parking, amenities, accessibility and special requests.
Handle opening hours, menus, dietary questions, group enquiries and booking next steps.
Capture questions about capacity, dates, packages, access and event requirements.
Route enquiries by property, venue, department or team while keeping shared visibility.
Reservations, front of house, events and management do not need the same queue. Route conversations to the right people and retain one clear history when somebody else needs to step in.
Direct conversations to the owner, an individual or a team based on how your workspace is organised.
Anyone taking over can see what the guest has already asked and what your team has already said.
When Slack is connected, share context for discussion or let a linked Helplexa member take over securely.
Hospitality inbox
8 open conversations
Lena Morris
NewCan we arrange an accessible room?
Guest Services
Daniel Price
In progressPrivate dining for 18 people next month
Events Team
Sam Wilson
NewIs the rooftop bar open tonight?
Front of House
Amelia King
AssignedWe will arrive after midnight
Night Reception
Create public knowledge articles for practical information and use bot flows to guide common questions. When a human is needed, the conversation is ready for your team.
Check-in times, parking, directions and accessibility.
Dietary information, opening hours and house policies.
Capacity, facilities, access and common event questions.
Move from helpful guidance to a team conversation when needed.
Bring hospitality enquiries into one inbox, route them to the right team and give guests clear answers without losing the personal touch.
Free plan available · No credit card required · Built for hotels, restaurants, bars and venues