Chat

Every customer.
Every channel.
One inbox.

Helplexa Chat lets you talk to customers wherever they are — your website, Instagram, WhatsApp, Facebook Messenger — and manage every conversation from a single, organised workspace. Reply faster, miss nothing, convert more.

Start for free Free plan available · No credit card required
🌐 Embed on any website 📱 Instagram, WhatsApp & Messenger 👥 Teams & assignments 🔗 Dedicated chat page
app.helplexa.com
Live
SA

Sophie Anderson

just now

Is the red dress still available in size 10?

MK

Mark Davies

6m

What are your opening hours on Saturday?

PL

Priya Sharma

18m

Can I book for Saturday morning?

TW

Tom Walsh

1h

My order hasn't arrived — order #4821

SA

New message

Sophie via Instagram · just now

CL

Assigned to Claire

Support team · 2 seconds ago

1 inbox

for every channel and platform

< 5 min

to go live on your website

Free plan

to get started, no card needed

Any device

web, iOS and Android

The workspace

Everything in one
organised workspace.

The Helplexa workspace is where your team lives. Every conversation lands here — regardless of which channel it came from. Read, reply, assign and close. No noise, no clutter, nothing missed.

Helplexa workspace
SA

Sophie Anderson

Open
Is the red dress still available in size 10?
Hi Sophie! Yes we still have it 😊
Yes please! Can I pay online?
📥

Unified inbox

Every channel in one place. No switching between apps.

✅

Status management

Mark conversations open, in progress or closed.

🔍

Search & filter

Find any conversation instantly by name, channel or status.

📝

Internal notes

Leave notes for your team that customers never see.

See the workspace
Assignments & teams

Get every conversation
to the right person.

Create teams, assign conversations to specific agents and route your widget to the right group automatically. No more messages sitting unread because nobody knew it was theirs.

Support team managing conversations
Conversation details Open

Team

Support

Agent

CLClaire
👥

Teams

Group agents into teams — Sales, Support, Bookings. Route the right conversations to each.

🎯

Agent assignment

Assign any conversation to a specific agent manually, or let your widget route automatically.

🔄

Reassign instantly

Pick up where a colleague left off. Full conversation history stays with the thread.

Manage your team
Multi-channel

Not just your website.
Every channel.

Chat isn't just for websites. Connect Instagram DMs, WhatsApp Business and Facebook Messenger and they all flow into the same inbox. One workspace, every channel, zero switching.

Instagram
Included

Instagram

Handle Instagram Direct Messages and story replies without leaving Helplexa.

DMs from followers
Story reply notifications
Assign to agents
Messenger
Included

Messenger

Connect your Facebook Page and manage every Messenger conversation in your inbox.

Messages from your Page
Multiple pages per workspace
Assign to teams
WhatsApp
Coming soon

WhatsApp

Connect your WhatsApp Business account. Customers message you as normal — team replies from inbox.

WhatsApp Business API
Inbound messages
No website needed
Included

Website widget

Embed on any website with one line of code — or one-click install on Shopify, Wix and WordPress.

Any website or platform
Shopify, Wix & WordPress
Customisable appearance
See all integrations
Dedicated chat page

Your own chat address.
No website needed.

Every Helplexa workspace gets a unique URL — chat.helplexa.com/yourbusiness. Share it anywhere. Customers click it and start chatting instantly, even if you have no website at all.

Dedicated chat page
chat.helplexa.com/glowbeauty
Hi! 👋 Welcome to Glow Beauty. How can we help?
I'd love to book a facial — next week?
Tuesday 1pm or Thursday 11am 💆‍♀️
Get your chat link
iOS & Android

Your inbox.
Wherever you are.

The Helplexa mobile app puts your entire inbox in your pocket. Get push notifications the moment a customer messages, reply from anywhere, assign conversations and manage your team — all from iOS or Android.

Push notifications for every new message
Reply across all connected channels
Assign and manage conversations on the go
Switch between multiple workspaces

Download on the

App Store

Get it on

Google Play

iOS pending App Store approval · Android available now

9:41

Inbox

Live
SA

Sophie A.

Is the red dress still...

MK

Mark D.

Opening hours Saturday?

PL

Priya S.

See you Saturday! 💕

Chats
Settings

Start chatting with customerstoday.

Free plan available. Connect Instagram, add your widget and see every message in one place — in under five minutes.

Start for free View pricing →

Free plan available · No credit card required · Live in under 5 minutes