Live Chat

Turn website visits
into conversations.

Add a customisable live chat widget to your website, answer questions in real time and capture enquiries when your team is offline — all from one organised workspace.

Start for free Free plan available · No credit card required
Works on any website Real-time conversations Proactive nudges Offline message capture
Helplexa live chat widget showing an active website visitor conversation and integrated help centre

1 inbox

for every channel and platform

< 5 min

to go live on your website

Free plan

to get started, no card needed

Any device

web, iOS and Android

Nudges and calls to action

Prompt visitors at the right moment with targeted nudges and CTAs.

Helplexa proactive website nudge inviting a visitor to view pricing and start a conversation
The workspace

Everything in one
organised workspace.

The Helplexa workspace is where your team lives. Every conversation lands here — regardless of which channel it came from. Read, reply, assign and close. No noise, no clutter, nothing missed.

Helplexa workspace
SA

Sophie Anderson

Open
Is the red dress still available in size 10?
Hi Sophie! Yes, we still have it.
Yes please! Can I pay online?

Unified inbox

Every channel in one place. No switching between apps.

Status management

Mark conversations open, in progress or closed.

Search & filter

Find any conversation instantly by name, channel or status.

Internal notes

Leave notes for your team that customers never see.

See the workspace
Assignments & teams

Get every conversation
to the right person.

Create teams, assign conversations to specific agents and route your widget to the right group automatically. No more messages sitting unread because nobody knew it was theirs.

Support team managing conversations
Conversation details Open

Team

Support

Agent

CLClaire

Teams

Group agents into teams — Sales, Support, Bookings. Route the right conversations to each.

Agent assignment

Assign any conversation to a specific agent manually, or let your widget route automatically.

Reassign instantly

Pick up where a colleague left off. Full conversation history stays with the thread.

Explore the Team Inbox
Multi-channel

Not just your website.
Every channel.

Chat isn't just for websites. Connect Instagram DMs, WhatsApp Business and Facebook Messenger and they all flow into the same inbox. One workspace, every channel, zero switching.

Instagram
Included

Instagram

Handle Instagram Direct Messages and story replies without leaving Helplexa.

DMs from followers
Story reply notifications
Assign to agents
Messenger
Included

Messenger

Connect your Facebook Page and manage every Messenger conversation in your inbox.

Messages from your Page
Multiple pages per workspace
Assign to teams
WhatsApp
Coming soon

WhatsApp

Connect your WhatsApp Business account. Customers message you as normal — team replies from inbox.

WhatsApp Business API
Inbound messages
No website needed
Included

Website widget

Embed on any website with one line of code — or install on Wix and WordPress.

Any website or platform
Wix & WordPress
Customisable appearance
See all integrations
Dedicated chat page

Your own chat address.
No website needed.

Every Helplexa workspace gets a unique URL — chat.helplexa.com/yourbusiness. Share it anywhere. Customers click it and start chatting instantly, even if you have no website at all.

Dedicated chat page
chat.helplexa.com/glowbeauty
Hi! Welcome to Glow Beauty. How can we help?
I'd love to book a facial — next week?
Tuesday 1pm or Thursday 11am.
Get your chat link
iOS & Android

Reply to customers
from anywhere.

Your whole inbox in your pocket. Get notified the moment a customer messages, reply instantly, and assign conversations — all from the Helplexa mobile app on iOS and Android.

Real-time push notifications for every new message
Reply across web, Instagram, WhatsApp and Messenger
Assign conversations and manage your team on the go
Download Helplexa on the App Store Get Helplexa on Google Play

Continue exploring

One workspace. Every customer conversation.

Team Inbox

Manage customer conversations together.

Dedicated Chat Page

Share a hosted chat page with customers.

Start chatting with customerstoday.

Free plan available. Connect Instagram, add your widget and see every message in one place — in under five minutes.

Start for free View pricing →

Free plan available · No credit card required · Live in under 5 minutes