Simple pricing that scales

Start free. No card required. 14-day Starter trial on signup.

Prices shown in GBP. International customers are billed in their local currency at the current exchange rate.

Free

Great for trying Helplexa.

£0
forever
Seats 1
Widgets 1
Integrations 1
Conversation history 30 days
Conversations 100 / month

What’s included

  • ✓ Website widget (embed)
  • ✓ Dedicated chat page
  • ✓ Basic widget customization
  • ✓ Offline contact form
  • ✓ Chat Widget (choose Chat or Bot)
  • ✓ Mobile app (iOS + Android)
  • ✓ Mobile: push notifications for new messages
  • ✓ Mobile: reply to messages
  • ✓ Email support
RECOMMENDED PLAN

Starter

Everything you need to launch.

£14.99
per month • 2 seats included (add more anytime)
Start free trial

14-day trial. No card required.

Seats included 2
Widgets 5
Integrations Up to 4
Voice and video calls Optional add-on
Knowledge bases 2 (1 internal + 1 public)
Workspace storage 2 GB
Conversation history 90 days
Conversations 2000 / month

What’s included

  • ✓ Teams & roles/permissions
  • ✓ Route widget conversations to teams
  • ✓ Team notifications (push/email) for new conversations
  • ✓ 5 widgets + full styling
  • ✓ Nudges (CTA banners above launcher)
  • ✓ Advanced widget settings (hours, offline, require name)
  • ✓ Bots / flows (beta / web)
  • ✓ Mobile app (iOS + Android)
  • ✓ Mobile: push notifications for new messages
  • ✓ Mobile: reply to messages
  • ✓ Mobile: assign chats
  • ✓ Conversation tags
  • ✓ Conversation resolution tracking
  • ✓ Knowledge (1 internal + 1 public knowledge base)
  • ✓ 2 GB storage for the workspace
  • ✓ Email + chat support

Compare plans

A detailed breakdown of what’s included in each plan.

Feature
Free
Starter
Users & Teams ⌄
Add / create teams
—
✓
Invite / add users
—
✓
Seats / users included
1
2
Roles & permissions
—
✓
Add additional seats
—
£4.99 / seat
Workspace ⌄
Dedicated workspace URL
✓
✓
Dedicated workspace chat page
✓
✓
Workspace storage
—
2 GB
Widgets (Chat) ⌄
Create chat widgets
✓
✓
Route widget conversations to teams
—
✓
Team notifications for new conversations
—
✓
Archive Conversations
—
✓
Conversation tags
—
✓
Conversation resolution tracking
—
✓
Control widget appearance
✓
✓
Control widget settings
✓
✓
Offline contact form in chat
✓
✓
Require name before chat starts
✓
✓
Works with integrations
✓
✓
Uploads (logo / avatar / launcher icons)
—
✓
Conversation history retention
30 days
90 days
Privacy policy / terms links
✓
✓
Widgets (Nudges) ⌄
Add nudges (CTA above launcher)
—
✓
Widgets (Bots) (Beta) ⌄
Bot builder (flow)
✓
✓
Multiple bots / flows
1
✓
Channels & Integrations ⌄
Connected channels
Choose 1
Up to 4
Website embed
✓
✓
WordPress / WooCommerce
✓
✓
Wix
✓
✓
Facebook Messenger
✓
✓
Instagram
✓
✓
HubSpot
✓
✓
Calendly
✓
✓
Slack
✓
✓
WhatsApp
✓
✓
Helplexa Calls — optional add-on ⌄
Available with an active paid subscription
—
✓
Voice and video calls in live website chats
—
✓
Initial Calls trial allowance
—
60 participant-minutes
Calls trial validity
—
30 days from confirmation
Monthly add-on price
—
£10.99 / workspace
Monthly allowance when purchased
—
1,000 participant-minutes
Available during your Helplexa subscription trial
—
—

Calls is purchased separately from your Starter subscription. Once your Helplexa subscription is paid and active, you can confirm the free Calls trial. It ends when the 60 participant-minutes are used or after 30 days, whichever comes first. You choose whether to purchase; the Calls trial never starts charging automatically.

Knowledge ⌄
Internal knowledge base
—
1 included
Public knowledge base
—
1 included
Additional public knowledge bases
—
£8.99 / month each
Create categories
—
✓
Create articles
—
✓
Update articles and categories
—
✓
Upload images to articles
—
✓
Public knowledge base URL
—
✓
Public knowledge base styling and themes
—
✓
Public article ratings
—
✓
Knowledge audit log
—
✓
Support ⌄
Email
✓
✓
Chat
—
✓
Mobile app (iOS + Android) ⌄
Mobile apps available (iOS + Android)
✓
✓
Push notifications for new messages
✓
✓
Reply to messages
✓
✓
Assign chat messages to others
—
✓
Update chat status (open / pending / resolved)
✓
✓