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A Helplexa user’s email address is their personal login identity. Workspace owners and admins cannot change another user’s email address from inside a workspace.

This keeps each person’s account secure and avoids affecting any other Helplexa workspaces they may belong to.

Why email addresses cannot be changed by a workspace

A user can belong to more than one Helplexa workspace.

For example, someone might be a member of your workspace and also belong to another business’s workspace. Their email address is used to identify their Helplexa account across all workspaces they can access.

If one workspace changed that email address, it could affect the user’s access, login, notifications, and account identity in other workspaces too.

To avoid this, email addresses are treated as part of the user’s own Helplexa profile, not as a workspace setting.

What to do if someone has a new email address

If a team member needs to use a different email address, remove the old user from your workspace and invite them again using the new email address.

This creates access for the correct email address without changing the identity of the existing Helplexa account.

How to update a team member’s email access

• Go to your workspace users or team management area.

• Remove the user with the old email address.

• Invite the person again using their new email address.

• Ask them to accept the invitation and log in using the new email.

What happens to the old user?

Removing the old user only removes their access to your workspace. It does not delete their Helplexa account, and it does not affect any other workspaces they may belong to.

Can Helplexa support change it?

Helplexa support cannot change a user’s email address on behalf of a workspace.

If the user personally needs help with their own Helplexa login identity, they should contact support from the email address linked to their account.