Helplexa support
Browse public setup guides, troubleshooting articles, and answers for common Helplexa questions.
Yes. Helplexa has mobile apps for iOS and Android. You can use the mobile app to receive push notifications for new messages, reply to customers, manage conversations, and keep on...
If you reach a limit on your current plan, some actions may be restricted until you upgrade or reduce your usage. For example, you may not be able to add more team members, connect...
Helplexa is designed to help you manage customer conversations from supported chat and messaging channels. It does not currently replace a full email support inbox. You can still u...
At the moment, Helplexa does not support importing existing conversation history from other platforms. Once you connect a supported channel or website chat, new customer conversati...
Helplexa is based in the United Kingdom. Our support hours are aligned with UK working hours. If you are on a plan that includes chat support, this is usually available from 10am t...
Helplexa uses secure sign-in links instead of passwords. When you log in, we send a magic link to your email address so you can access your account without needing to create or rem...
No, Helplexa does not require a long-term contract. Paid plans are billed on a subscription basis, and you can cancel your plan at any time. Your access to paid features will usual...
Yes, you can cancel your Helplexa plan at any time. After cancelling, your subscription will not renew at the end of your current billing period. You will usually continue to have...
Yes. Helplexa is designed so teams can manage customer conversations together. You can invite team members to your workspace, assign conversations, and see who is handling each cus...
No, you do not need a website to use Helplexa. If you connect supported messaging channels such as Instagram, Facebook Messenger or WhatsApp, you can manage customer conversations...
Helplexa supports a range of customer messaging and website channels, depending on your setup and plan. Supported channels may include website chat, Instagram, Facebook Messenger,...
Helplexa is built for businesses that need a simple way to manage customer conversations. It is useful for small businesses, online stores, service providers, and growing teams tha...
Helplexa is a customer support platform that helps businesses manage customer conversations in one place. With Helplexa, your team can receive, organise, and reply to messages from...
Helplexa offers different levels of support depending on your plan. If you are on the Free plan, we provide email support. If you are on the Starter plan, we provide both chat and...
We do have a free plan. You can checkout our pricing page to get more info. In fact, if you haven't already created an account, start by trialing our the starter plan for 14 days,...
Helplexa does not currently offer a Shopify integration. We previously explored a Shopify app, but Shopify’s App Store billing requirements mean that apps offering paid features mu...